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How legacy businesses modernize without losing the human touch

As publishing operations grew more complex, Westchester Publishing needed a way to modernize collaboration and improve visibility without disrupting trusted client relationships. Hear how the team streamlined workflows, reduced friction, and scaled operations while keeping the human experience at the center.

June 23, 2026 • 9:00 AM - 9:30 AM • PT (Pacific Time - GMT-08:00)

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Legacy industries are under pressure to modernize, but scaling operations without creating friction can be difficult. Fragmented systems, limited visibility, and inefficient workflows can slow collaboration, impact responsiveness, and make it harder to maintain the trusted relationships customers expect.

In this session, Tyler Carey of Westchester Publishing shares how his team modernized systems and brought collaboration into one place while preserving a high-touch customer experience. You’ll hear how improving transparency, simplifying onboarding, and building flexible operational systems can support growth without adding unnecessary complexity.

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Frameworks for operational modernization

Learn how streamlining collaboration, onboarding, and client workflows can reduce complexity without disrupting trusted relationships.

Strategies for transparency and trust

Explore how visibility, responsiveness, and operational clarity can strengthen customer perception during periods of growth and change.

Systems and tools for scalable collaboration

See how Dropbox Sign, Dropbox Paper, Dropbox DocSend, and custom Dropbox-powered workflows centralized collaboration and improved visibility across teams and clients.